Data Center Managed Services

Assumption of operational "on-demand", "ad-hoc" and/or recurring regular activities for safeguarding ongoing DC operations in the form of "managed services".

Managed Services: Our services in DC Operation

QA for DC Operations

QA project management
Audits (ISO 27001, 50600 etc.)
Temperature & humidity analysis
Air velocity & volume flow measurement
Measurements (OTDR, TDR, packet traces, performance etc.)
Error image monitoring (e.g. bit error rates on WAN)
Climate parameter checks (e.g. particle situation ISO14644)
Electrical installation check (e.g. VDE0100,0701,072,0704)
Thermographic identification of hotspots

Service Management

Supplier management
SLA monitoring
Service reviews
Work order coordination
Time and resource controlling
Examination of work results

Network service monitoring
Creation of work orders for SmartHands

System Management

WAN components
Server components
Network components
Backup & storage
Capacity management
Troubleshooting support
FNT command planing
Inventory management
Global maintenance windows
Creation of DC operation manuals

Hardware repairs
Security patches
Updates (OS- & firmware)